Do you have questions about working with us? Here are some of the most common questions our clients ask us.
How do I cancel my order?
If you have made an error in an order, it is possible to update certain aspects, such as the brief, by re-entering the order and updating it. If you are unable to make the change you need, or need the order canceled, please contact your project manager and they will help you out. They will not be able to cancel an order for you if the writer has already started work on the order.
When will I get my texts?
How long it takes to produce your texts can depend on how many of our services you are using, the length and complexity of the text, any fine-tuning/revisions, and your language requirements. We endeavor to produce your content as efficiently as possible. Generally, each part of the process is complete within 48 hours. Some texts, such as short ones, can be done much quicker, while large texts can take a little longer. If you upload a large batch of orders in one go, then they will be worked through on a daily basis, with content being delivered regularly – not all in one go.
Can I get a free sample?
Unfortunately, we do not currently offer free samples of work. However, please feel free to check out our client testimonials. We think they speak for themselves.
Your website isn't working for me. Now what?
Please ensure that your internet browser is up to date and that you have a stable internet connection. If you are still unable to connect to the website but can access it on other devices, please send us an email to [email protected]
and we will do our best to help!
What payment methods do you accept?
At Yuqo we accept a wide range of payment options! Everything from internationally recognized payment methods, such as credit card, debit card, and PayPal, to locally available/country specific options like iDeal. Here are just some of the ways we can accept payment:
- AMEX (American Express)
I can't log into my account. Now what?
If you are unable to log in or have forgotten your password, please try resetting your password on the login page. If you are still unable to access our system, please send us an email to [email protected]
from the email address you are registered with us, and we will look into restoring your access asap.
How do I close my account?
We will be sorry to see you go! If you are set on closing your account, please send us an email to [email protected]
from the email you are registered with us requesting account closure. We will then close your account for you. If you ever wish to return, all you need to do is send us another email and we will reactivate your account for you.
Want to know a bit more about us? Below you will find the answers to questions we are asked on a regular basis about ourselves.
What is Yuqo?
Launched in 2012, Yuqo is an all-in-one service creating bespoke content, translations, and design for businesses small and large. Our teams of native writers, translators, editors, and designers help make multilingual accessibility achievable in a streamlined, straightforward process.
Each of our teams is handpicked for their skill and understanding of language. Helping convey your message in the native language of your audiences. Yuqo simplifies the creation of your company image with years of experience in e-commerce and SEO optimization, combined with easy to use Online and integrated tools.
Where is Yuqo based?
Our main offices can be found in the Netherlands, where the bulk of our administration staff work. Of course, we also have a reliable network of authors, editors, and designers who work for us remotely from across the globe.
I would like to work for Yuqo in a capacity other than an author. Are you hiring?
We are always interested in hearing from potential applicants, and what they think they can bring to our company. Yuqo is made up of an eclectic mix of administrative roles – all of which contribute to the smooth running of our operation. If you are looking to join the team in an administrative or editorial capacity, please contact us at [email protected]